If you have any questions please contact us using our support ticket system or live chat.


Our sales office is open Monday – Friday from 9AM – 5PM (EasternTime). Emergency support is open 24/7 you may contact support using our ticket system or live chat. We will make every effort to respond to your support ticket within a few hours.

Our cloud hosting clusters and network are constantly being monitored by our data center provider to ensure that they are running properly. If there is an issues our data center provider and our staff is notified within the first 5 minutes of downtime. If you’re having an issue we are most likely already on it.

Sales department is not open on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Staff available to handle emergencies.

Phone Based Contact

You may call us for phone support but we ask you create a ticket first before calling. For fastest support it is best to please submit a ticket by clicking support at the top of our site or by using our chat at the bottom right. Our  normal business hours for phone support Monday – Friday from 9AM – 5PM (EasternTime). Please submit a ticket or chat with support for after hour support.

Toll Free: 877-465-4050 | Local: 757-819-7585

For faster and after hour / weekend support please submit a ticket by clicking support or chat with us.

Hive Node Guarantee

  • 99.9% Uptime
  • Enterprise Servers
  • CloudLinux OS
  • Varnish Cache
  • NetDNA
  • Cloud Flare


Your server is fast, I've never worked with one that actual reloads the page so quickly...It rocks! I can't stand waiting for pages to reload.

Matt C

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